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Can I return my phone?

Jess
  • Updated

You can return your phone within 30 days of your agreement start date in original condition with the original packaging. To lodge a return, please fill out our returns form here. 

What if I received a damaged or faulty phone? 

If you believe you received a damaged or faulty phone, please get in touch with us within 3 days of receiving your phone (this does not affect your rights under Australian Consumer Law). Find out how to contact us here. 

What if I want to return my phone after 30 days? 

For subscription, please see Can I cancel my subscription early? 

For own and pay plans, please see Can I cancel my own and pay plan early?

 

Still have a question?

Our Sydney based customer service team is available from 9am–5pm Sydney time, Monday to Friday (excluding public holidays).

Want to get in touch with us quick? The quickest way is via live chat – we’ll usually respond to your question within a minute. Chat to us
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