Jess
- Total activity 121
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Activity overview
Latest activity by Jess-
Jess created an article,
What happens if I do not return my phone at the end of my subscription period?
If you don't return your phone when the subscription period ends or when you may be required to return your phone under the agreement, a non-return fee equal to your monthly subscription instalment...
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Jess created an article,
What does the "Quality refurbished" grade mean?
Our Quality refurbished phones are thoroughly tested to make sure they run and look the way you expect them to. With minimal signs of wear and like new functionality, these are first-class phones a...
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Jess created an article,
What identification is needed at check out?
Checkout is easy, but we just have to check that 'you, are really you'. You'll need to provide the following details: First name (must match your driver's license or passport) Last name (must matc...
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Jess created an article,
I forgot my username
Your username is the email address you used to sign up. If you can't remember the email address that is linked to your account, please get in touch with our customer service team via support@koganm...
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Jess created an article,
My account is locked
We lock your account if there are multiple failed login attempts. If can’t remember your password, please reset it by following the 'forgot your password' link in the login screen. If you do get lo...
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Jess created an article,
Can I complete an identity check on someone else’s behalf?
No. The process involves a step to take a photo of your face to match it to your document so if you don’t have the right face there, the identification will fail.
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Jess created an article,
I’m having trouble paying my bill
We understand that life doesn't always go to plan. If you are experiencing financial hardship, please get in touch with our customer service team so that we can discuss your options.
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Jess created an article,
How can I keep track of my Own and pay plan?
You can keep track of your Own and pay plan via the My Account portal on our website, including: Phone details Own and pay plan end date Next payment due date Invoices Personal details
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Jess created an article,
How can I keep track of my subscription?
You can keep track of your subscription via the My Account portal on our website, including: Phone details Subscription end date Next payment due date Invoices Personal details
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Jess created an article,
How do I update my card details?
To update your card details, simply log into your My Account portal, go to the ‘Payment details and history’ section, and add your new card. Please note your card will be updated for all billing an...