If you don't return your phone when the subscription period ends or when you may be required to return your phone under the agreement, a non-return fee equal to your monthly subscription instalment...
You can keep track of your subscription via the My Account portal on our website, including: Phone details Subscription end date Next payment due date Invoices Personal details
Yes, you can add another subscription phone at any time after the first device has been shipped. Customers are currently able to have a maximum of two devices on a Subscription and/or Own and pay p...
Our system will try to process your payment via the credit card linked to your account every day until it is successful. Overdue payments may incur late fees and if consecutive payments are missed,...
No, when you sign up for a subscription you do not own the phone. Our subscription is designed so that you return your phone to us at the end of the subscription term or on earlier termination. Thi...
At the end of your subscription period, you'll need to send back your phone and you can then upgrade to any of the devices available for subscription if you want. If you don't return your phone whe...
You can keep track of your Own and pay plan via the My Account portal on our website, including: Phone details Own and pay plan end date Next payment due date Invoices Personal details
Yes, you can add another phone on an Own and pay plan after your first phone has been shipped.
Our system will try to process your payment via the credit card linked to your account every day until it is successful. Overdue payments may incur late fees and if consecutive payments are missed,...
You can download your invoices via the My Account portal on our website.
Yes, if you have signed-up to a Own and pay plan, you own your phone and make 24 monthly interest-free repayments. If you have signed-up for a subscription, see this FAQ: Do I own the phone I am s...
Need to cancel your Own and pay plan early? Within the first 30 days of your Own and pay plan. If your phone is still in original condition with the original packaging, you’re able to return your ...
Our Quality refurbished phones are thoroughly tested to make sure they run and look the way you expect them to. With minimal signs of wear and like new functionality, these are first-class phones a...
No. The process involves a step to take a photo of your face to match it to your document so if you don’t have the right face there, the identification will fail.
To update your card details, simply log into your My Account portal, go to the ‘Payment details and history’ section, and add your new card. Please note your card will be updated for all billing an...
You can download your invoices via the My Account portal on our website.
You can keep track of your own and pay plan via the My Account portal on our website, including: Phone details Own and pay plan end date Next payment due date Invoices Personal details
You can keep track of your subscription via the My Account portal on our website, including: Phone details Subscription End date Next payment Due date Invoices Personal details
Checkout is easy, but we just have to check that 'you, are really you'. You'll need to provide the following details: First name (must match your driver's license or passport) Last name (must matc...
Your username is the email address you used to sign up. If you can't remember the email address that is linked to your account, please get in touch with our customer service team via support@koganm...
We lock your account if there are multiple failed login attempts. If can’t remember your password, please reset it by following the 'forgot your password' link in the login screen. If you do get lo...
We understand that life doesn't always go to plan. If you are experiencing financial hardship, please get in touch with our customer service team so that we can discuss your options.
Yes. Your phone subscription will continue if you cancel your Kogan Mobile SIM plan. The same way if you cancel your phone subscription, this will not automatically cancel your Kogan Mobile SIM plan.
Need to change your address? Or got a new contact number? Update your details via your My Account portal. Scroll down to the 'Personal details' section and select the information you would like to ...
Our Sydney based customer service team is available from 9am–5pm Sydney time, Monday to Friday (excluding public holidays).