You can return your phone within 30 days of your agreement start date in original condition with the original packaging. To lodge a return, please fill out our returns form here.
What if I received a damaged or faulty phone?
If you believe you received a damaged or faulty phone, please get in touch with us within 3 days of receiving your phone (this does not affect your rights under Australian Consumer Law). Find out how to contact us here.
What if I want to return my phone after 30 days?
For subscription, please see Can I cancel my subscription early?
For own and pay plans, please see Can I cancel my own and pay plan early?