What identification is needed at check out?
Checkout is easy, but we just have to check that 'you, are really you'. You'll need to provide the following details: First name (must match your driver's license or passport) Last name (must matc...
My Account
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I forgot my username
Your username is the email address you used to sign up. If you can't remember the email address that is linked to your account, please get in touch with our customer service team via support@koganm...
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My account is locked
We lock your account if there are multiple failed login attempts. If can’t remember your password, please reset it by following the 'forgot your password' link in the login screen. If you do get lo...
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I’m having trouble paying my bill
We understand that life doesn't always go to plan. If you are experiencing financial hardship, please get in touch with our customer service team so that we can discuss your options.
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Can I cancel my SIM plan, but continue my phone subscription?
Yes. Your phone subscription will continue if you cancel your Kogan Mobile SIM plan. The same way if you cancel your phone subscription, this will not automatically cancel your Kogan Mobile SIM plan.
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Where can I update my account details?
Need to change your address? Or got a new contact number? Update your details via your My Account portal. Scroll down to the 'Personal details' section and select the information you would like to ...