What it is and why it's the better choice
If you don't return your phone when the subscription period ends or when you may be required to return your phone under the agreement, a non-return fee equal to your monthly subscription instalment...
You can keep track of your subscription via the My Account portal on our website, including: Phone details Subscription end date Next payment due date Invoices Personal details
Yes, you can add another subscription phone at any time after the first device has been shipped. Customers are currently able to have a maximum of two devices on a Subscription and/or Own and pay p...
Our system will try to process your payment via the credit card linked to your account every day until it is successful. Overdue payments may incur late fees and if consecutive payments are missed,...
No, when you sign up for a subscription you do not own the phone. Our subscription is designed so that you return your phone to us at the end of the subscription term or on earlier termination. Thi...
At the end of your subscription period, you'll need to send back your phone and you can then upgrade to any of the devices available for subscription if you want. If you don't return your phone whe...
If your phone is lost or stolen, you should report it to the police and let us know as soon as possible. We may be able to block the phone IMEI, which could prevent the phone from being used. If yo...
A subscription allows you to enjoy the phone you want and can save you money. How? When you choose a subscription, you pay less each month compared to an Own and pay plan because you will send the ...
At the end of your subscription period, you'll need to send back your phone and you can then upgrade to one of the latest devices available in our store. If you don't return your phone when the sub...
Need to cancel your subscription early? We get it. See below for the circumstances in which you may be able to cancel your subscription and what you would need to do to cancel your subscription. Wi...
If the phone is damaged but is not a Non- Functioning Device, You will have the following options: You can continue your subscription to the end of the subscription period and pay a damage fee (as...
Our Sydney based customer service team is available from 8am–6pm Sydney time, Monday to Friday (excluding public holidays).