My account is locked

Jess

27 June 2024 06:37
Updated

We lock your account if there are multiple failed login attempts. If can’t remember your password, please reset it by following the 'forgot your password' link in the login screen.

If you do get locked out of your account, please get in touch with our customer service team via support@koganmobiledevices.com.au to unlock your account.

Still have a question?

Our Sydney based customer service team is available from 9am–5pm Sydney time, Monday to Friday (excluding public holidays).

Want to get in touch with us quick? The quickest way is via live chat – we’ll usually respond to your question within a minute. Chat to us

Have a question outside of those hours? Email us and we will get in touch the following day if it’s during the week or on Monday if it is over the weekend. Drop us an email

Prefer chatting over the phone? You can leave us a voicemail on 1800 945 025 and we’ll get back to you as soon as we can. Call us

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